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Return Policy

Return and exchange Period
 
Not Satisfied? Sun Flare LED will assist with technical problems, replacements, and exchanges while our products are under warranty!  
For Refunds: Within 7 days of receiving products: Full refund  
                         After 7 days, refunds include a 15% restocking fee 
                         After 30 days, Sun Flare LED will not offer refunds but will still cover warranty issues.
 
Non-returnable Items
 
  •       Items that have been cut, damaged or abused;
  •       Items that are missing accessories such as remote controls, cords;
  •       Personalized or costumed items;
  •       Clearance items are sold as is. No returns, refunds, or exchanges will be accepted for any clearance item.
  •       Clearance items are warranty for replacement only.
 Returns By Mail
 
You can return online purchases through the mail process. To return your online purchase by mail:
 
  1. Pack your return in the original shipping package, if possible.
 Include the packing slip and indicate the reason for the return by completing the return form.
Include all original packing materials, manuals and accessories.
Send your return to:
 
                                Sun Flare LED Customer Return
                                 3105 30th Ave Suite 1
                                 Vernon, BC V1T-2C4
 
  1. For proof of delivery, we recommend that you return items via UPS or insured USPS. Keep the tracking information if possible.
 
 
Shipping Charge Refund and Restock Policy
 
Only Domestic Shipping charges will be refunded or return label issued if Sun Flare LED is responsible for the return; such as mistakes during packaging or defective products.
 
Otherwise, shipping charges will not be refunded and Sun Flare LED will charge a 15% restocking fee after 7 days of receiving packages. 
 
Refund Method
 
For online purchases:
 
Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch in Card will be credited to the gift card or Pitch in Card used. We don’t issue checks on refunds.
 
COMPANY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS OR SERVICES OR OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF PROPERTY, REVENUES, LIFE OR LIMB, PERSONAL INJURY, AND CLAIMANT’S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING GOODS OR SERVICES.
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